Sam Giftsteam Privacy Policy
Last Updated: April 7, 2026
This Privacy Policy applies to the website owned and operated by [Sam Giftsteam INC] (hereinafter referred to as “we”, “us”, or “our”), a professional supplier of custom promotional gifts, corporate premiums, branded merchandise and marketing giveaway products. This policy governs all personal data collected through our official website, online quotation system, inquiry forms, order placement channels and email communication with our users, customers, corporate clients and website visitors (collectively “you” or “users”).
We specialize in customized promotional products, corporate gift solutions, event giveaways and bulk premium gifts for business marketing and brand promotion. We are committed to protecting your personal privacy and complying with applicable global data protection regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and local data protection laws. This policy clearly explains how we collect, use, store, disclose and protect your personal information, as well as your legitimate rights regarding your data.
1. Information We Collect
We only collect necessary personal information related to our promotional gift and custom merchandise business. The data we collect falls into the following categories:
1.1 Personal Identifiable Information (Provided Voluntarily by You)
We collect information you actively submit when you submit product inquiries, custom gift quotations, bulk order requests, register an account, subscribe to our newsletter, or contact our customer service. This includes: full name, company name, job title, contact phone number, valid email address, billing and shipping address, company business information, customized product requirements and order details.
1.2 Transaction & Commercial Information
To fulfill custom promotional gift orders, bulk merchandise purchases and after-sales services, we record transaction-related information, including order records, customized design demands, product specification requirements, quotation records, payment records, invoice information and after-sales service communication content.
1.3 Automatic Collected Technical Data
When you browse our website, we automatically collect non-sensitive technical information through cookies, web logs and analytics tools, including IP address, browser type, device information, website access time, browsing pages, product viewing records, website interaction behaviors and traffic source information. This data helps us optimize our promotional product display, website user experience and service efficiency.
1.4 Sensitive Data Statement
We do not actively collect, store or process sensitive personal data including race, religion, political opinions, biometric information, health information and precise location data. All collected data is limited to business communication, order fulfillment and marketing service purposes.
2. How We Use Your Information
We strictly use your personal data for legitimate business purposes related to our promotional gift and branded merchandise services, and will not use your data for unauthorized purposes. The main usage scenarios are as follows:
• Service Fulfillment & Order Processing: Respond to your custom gift inquiries, provide personalized product quotations, process bulk promotional gift orders, arrange production, customization, packaging and delivery, complete payment settlement and invoice issuance, and provide professional after-sales support for corporate gift orders.
• User Communication & Support: Reply to your consultation messages, solve product customization problems, order tracking, after-sales complaints and service demands, and send order progress, delivery notification and service reminder messages.
• Marketing & Business Promotion: With your explicit consent, send latest promotional product catalogs, corporate gift solutions, new customized merchandise updates, industry preferential activities and bulk order discount information via email or official communication channels. You can unsubscribe from marketing messages at any time.
• Website Optimization & Service Improvement: Analyze website browsing data and user preferences, optimize the display of promotional gifts, adjust product categories, improve website operation efficiency and user browsing experience, and upgrade our custom gift service system.
• Legal Compliance & Risk Control: Comply with national tax, commercial and data protection laws, retain business records as required, prevent transaction risks, fraud behaviors and illegal operations, and protect the legitimate rights and interests of both parties.
3. Data Sharing & Disclosure
We will never sell, rent or trade your personal information to third parties for commercial marketing purposes without your explicit consent. We only share your data in the following legitimate scenarios:
• Authorized Service Providers: We may share necessary information with trusted third-party service providers who assist our business operation, including payment processors, logistics and delivery companies, custom product manufacturers, website operation and maintenance service providers, and data analytics service providers. All third parties are required to sign confidentiality agreements and strictly comply with data protection regulations, and they can only use your data to provide agreed services for us.
• Legal & Regulatory Requirements: We may disclose your personal data when required by laws, judicial rulings, government regulatory orders or legal procedures, or when necessary to protect our legal rights, property safety and public interests.
• Business Transfer Scenarios: In case of corporate merger, acquisition, asset transfer or business restructuring, user data may be transferred as part of business assets. We will ensure the successor undertakes the corresponding data protection obligations.
4. Data Retention
We retain your personal data only for the shortest time necessary to fulfill business purposes and legal obligations, with specific retention rules as follows:
• Order & Invoice Data: Retained for [6] years to comply with tax, commercial accounting and after-sales warranty requirements;
• Inquiry & Quotation Data: Retained for up to 24 months for follow-up business communication and service optimization;
• Marketing Data: Retained permanently until you withdraw your consent or request data deletion;
• Technical Browsing Data: Automatically cleared within 12 months after collection.
After the retention period expires, we will securely delete, encrypt or anonymize your data in accordance with standard procedures.
5. Cookies & Tracking Technologies
Our website uses cookies, pixel tags and similar tracking technologies to distinguish users, record browsing preferences, save query settings of promotional products, and analyze website traffic. These technologies help us remember your custom gift search preferences, improve website response speed and optimize product recommendation accuracy.
You can adjust your browser settings to refuse or delete cookies at any time. Please note that disabling cookies may affect the normal use of some functions of our website, such as quotation saving and product collection.
6. Your Data Rights
In accordance with applicable data protection laws, you have the following rights regarding your personal data:
• Right of Access: You have the right to request access to the personal data we hold about you;
• Right of Rectification: You can request us to correct inaccurate or incomplete personal information;
• Right of Deletion: You can request us to delete your personal data when it is no longer necessary for business purposes;
• Right of Restriction of Processing: You can request to restrict the processing of your data under legal circumstances;
• Right of Data Portability: You can request to obtain your personal data in a readable and transferable format;
• Right to Withdraw Consent: You can withdraw your marketing consent at any time by clicking the unsubscribe link in marketing emails or contacting us;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the local data protection authority if you believe our data processing violates relevant laws.
To exercise the above rights, please contact us via the contact information specified in this policy. We will respond to your legitimate request within 30 working days.
7. Data Security Protection
We adopt industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, tampering, loss and misuse. We use encrypted transmission, data isolation, access permission control and regular system security detection to protect user data. Meanwhile, we conduct regular privacy and security training for employees to standardize data operation management.
However, no network transmission or electronic storage technology is 100% secure. We will try our best to ensure data security, but cannot guarantee absolute security of data transmission.
8. Third-Party Websites
Our website may contain links to third-party platforms, such as social media pages, payment platforms and partner websites. This Privacy Policy only applies to our official website. We have no control over the privacy rules and content of third-party websites. We recommend you carefully read the privacy policy of third-party platforms before using their services.
9. Privacy Policy Updates
We reserve the right to update and revise this Privacy Policy irregularly to adapt to business development and legal requirement changes. We will publish the updated policy on our website and mark the latest update date. The revised policy will take effect immediately after being published on the website. Your continued use of our website and services after the update constitutes your acceptance of the new policy.
